A duo massage treatment incorporating massage techniques designed to reduce bloating and stimulate the flow of lymph and micro circulation, fat burning coffee...
Welcome to The Organic Pharmacy blog!It has been a busy few weeks putting the final touches to our new website. I really hope you like the new look. One of the things about being a health as well as a beauty brand is that I get to work on some amazing products...
Homeopathy and Eye InjuriesOne of my passions in life is painting- yes painting in oils, water colours and pencil which means that my office at home is cluttered with paints, canvases and paint brushes. It was one of these brushes that managed to lodge itself in my eye as I bent down to pick something form the floor. After the initial shock...
Postage & Returns
Postage
Due to the ongoing closure of air space in large parts of Europe the delivery of goods may be delayed.
Postage is through the Royal Mail or DHL. All parcels require a signature upon delivery. We aim to process and dispatch orders as quickly as possible, usually within 24 hours. Orders placed before 1pm will normally be processed the same working day.
Our Customer Service staff will be happy to help you with any enquiries regarding your order or products during the following hours: Monday - Friday 9.30am - 6.00pm
UK
Orders over £50.00: Free Postage & Packing
Special Delivery: £5.95 (guaranteed next day delivery)
USA
Orders over $100.00: Free Postage & Packing
Orders under $100.00: $15.00
Europe
up to 2kg £20.00
Rest of the World
Orders out of Europe: £30
The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee. If goods are refused due to customs reasons a 20% return fee is applicable. VAT (value added tax) of 17.50% will not be charged for items delivered outside the European Community where applicable. The VAT will deduct automatically before purchase.
We cannot supply the following countries:
Denmark
We have distributors in these countries and would be happy to pass on the details.
**Please make sure you fill in your correct address and full telephone number to avoid delays in delivery time.
Returns
The returns policy is for goods purchased on the website, by mail, over the telephone or by fax or post. The Organic Pharmacy hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to uswithin seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at orders@theorganicpharmacy.com or by calling us on the following number (open 9.30am to 6.00pm, Monday to Friday) 0207 351 2232 and we will provide you with a Returns Authorisation Number (RAN). Please provide full details of the customer order number and the goods which are being returned.
Due to the nature of the product, we are unable to offer refunds or returns on any purchases of homeopathy and tinctures where the seal is broken. For hygiene reasons we are unable to accept returns or offer exchanges on Organic Glam products. On receipt of the returned goods we will give you a refund of the amount paid for the goods. Refunds will be made against the original form of tender. Please note that the return costs will not be reimbursed. To improveour service please let us know the reason for returning any goods.
Return the parcel by RECORDED DELIVERY to the following address:The Organic Pharmacy Ltd,
Returns Department,
Unit 19, Heliport Industrial Estate,
Lombard Road, London SW11 3SS.
The Organic Pharmacy cannot be held responsible for returned goods that do not reach our Returns Department.
